FREE SHIPPING ON ALL UK ORDERS!

Delivery by Royal Mail.

Our Delivery Costs and Options

Getting your parcel to you on time and as efficiently as possible is very important to us. We constantly review our delivery partners to ensure you get the best service at an affordable price.

SERVICE      DELIVERED WITHIN       COST
FREE UK DELIVERY      6 WORKING DAYS       FREE
UK STANDARD DELIVERY      3 WORKING DAYS       £2.99
UK PREMIUM DELIVERY      NEXT WORKING DAY*       £5.99
EUROPE      ROYAL MAIL SIGNED FOR       £8.95
WORLDWIDE      SORRY, NO DELIVERY          —

UK Free Delivery

It’s free! In these difficult economic times we appreciate that you may want extra value. So if time is on your side select this service. Your parcel will arrive within 6 working days (excluding weekends and bank holidays) from the date of dispatch. If you’re not in when your parcel arrives, a card will be left telling you where it is. It maybe be left in a safe place or there will be details on how to pick up your order.

UK Standard Delivery

For a faster service that you can track via the Royal Mail select this option. With this service, you will be sent an email once your parcel has been despatched containing the tracking number to monitor the location of your order. Use this number to track your parcel from around 8pm on the day of despatch via Royal Mail Track & Trace. A signature may be required so please make sure you have this parcel delivered to an address that you are most like to be present.

UK Premium Delivery

Get your order even faster with our Premium Delivery Service. For the majority of UK address this service will be Next Working Day subject to stock availability. If you live in remote locations the service will take slightly longer.

* If you live in remote parts of the UK and require a next-day delivery service, where possible we will use Royal Mail Special Delivery to ensure your parcel arrives on time. This service requires a signature upon delivery.

 

Returns Information

We always hope that you are pleased with your purchase. However, If you need to return an item for exchange or any other reason, please read the instructions below carefully.

Return Guidelines

We accept returns on the basis that the goods have been unopened, unused and are in a resaleable condition. All packaging including cellophane wrapping and tamper resistant seals must be intact. Some Manufacturers have security seals, and if these seals are broken then the item cannot be resold and will not be accepted by our returns department.

Terms

In the event that goods are being returned because of fault Hairazor Store will be responsible for postage costs in replacing goods these costs will be reimbursed to you on receipt of the returned goods. Hairazor Store retains the right to request photographic proof of damage caused to items before offering a refund. On occasion Hairazor Store may send you a returns bag for the damaged product (GHD) so that you may return the faulty item to the brand. In the event that non faulty goods are returned we will make a charge for postage and administration. Non-faulty items must be returned to Hairazor Store within 14 days.

How to Return Goods:
Hairazor Store
9 Crammavil Street,
Stifford Clays,
Grays,
Essex,
RM16 2AP

 

We hope that you are pleased with your purchase. If you need to return an item for exchange or any other reason, please read our Cancellation Rights, Returns and Refunds policy with in our terms of use. Then simply contact us by either of the following methods:

Email:  Send an E-mail, with the Subject ‘Hairazor Store Return request. Detail the items you wish to return and tell us the reason for the return.

Telephone:  Call us on +44(0) 1375 397469, please make sure you have your order to hand when you call. Our Help Desk team will discuss your issue and authorise the return subject to our Cancellation Rights, Returns and Refunds policy

Once your Return has been authorised we will ask you to send the goods back to us. If you live in the United Kingdom we will provide you with a pre paid postage label. For orders outside the UK we will advise you on the best method to return the goods.

Pack your parcel with care; if you fail to pack the parcel and your goods arrive damaged (as a result of the return trip) we may not be able to process your return. You should obtain a receipt for the parcel when you send it. Please write you name and order number on the outside of the parcel.

Please allow 7 days for your parcel to reach us if you are in the United Kingdom, for returns from International locations please allow up to 28 days.

Please read our Cancellation Rights, Returns and Refunds policy prior to sending products back to us.

Re-Shipping of Orders

 

Attempted Delivery: If goods are sent on a signed for service and the courier cannot obtain a signature as Proof of Delivery they will leave a card and return the parcel to the nearest depot. This also applies to local postal services (Royal Mail) where the postman cannot find a safe place to leave the parcel. If a parcel is not collected within 7 days the parcel will be returned to us. If this situation occurs and customers still want their parcel, we will redeliver only when we have received payment for the the cost of re delivery.

In the first instance we will attempt to contact you when your order is returned for your choice of the following options:

  1. We can issue a refund minus the initial postage costs.
  2. We can re-dispatch the parcel to you, however please note this will incur a further fee to cover admin and postage costs.
  3. If we do not receive a response after 7 days of attempting to contact you we will automatically process “Option 1”.